As hurricane season approaches, Harris County Precinct 4 reminds residents that its Community Assistance Department (CAD) will be available by phone 24 hours per day during natural disasters and other emergencies.
Before a disaster even strikes, CAD staff participate in training and receive equipment allowing them to operate from any location and stay active during power outages.
“Our Community Assistance Department can work from anywhere,” said Commissioner R. Jack Cagle. “Even during floods or power outages, staff can connect community members to important resources and answer constituent calls for service.”
Though residents should always call 911 during an emergency, CAD operates around the clock during disasters to connect residents to disaster recovery resources and to process constituent service requests, such as removing storm debris from county rights-of-way. During dangerous conditions, CAD works closely with Precinct 4’s Road & Bridge Department to ensure roadways are clear of debris and that barricades are installed on flooded or icy roadways.
Normal operating hours for CAD, a one-stop shop for resident needs of all varieties, are Monday through Friday from 8 a.m. to 5 p.m. The staff researches and responds to thousands of calls, letters, and e-mails each year concerning road and bridge maintenance and various issues throughout Harris County and Precinct 4. In addition to processing requests for maintenance, CAD maintains current records and information on many services and agencies within Harris County and Precinct 4. For more information, visit www.hcp4.net/assistance/ or call CAD at 832-927-4444.